Clear terms for customers using The License Hub

The License Hub helps customers prepare and submit vehicle document requests, supporting documents, signed mandate forms and payment details.

We act as a service platform and administration team. We do not guarantee approval by third parties, licensing authorities or payment providers.

You must provide accurate, current and complete information when you create or submit an application.

You confirm that you are authorised to act for the vehicle owner, company, trust or estate where applicable.

You must only upload documents that you are allowed to share and that relate to the application being submitted.

Applications can only move forward when the required documents are supplied in a clear, readable format.

We may ask you to resubmit documents, provide extra proof or correct information before processing continues.

Submitted files may be reviewed by The License Hub staff and, where needed, shared with payment or processing partners involved in the request.

Any quoted fees should be reviewed carefully before submission.

Where EFT is selected, proof of payment may be required before an application is released for processing.

Where card or Paystack payment is selected, the transaction is handled through the configured payment flow and may be subject to additional provider terms.

Timeframes shown on the site are estimates unless we clearly state otherwise in writing.

Delays can happen because of missing documents, third-party processing, public holiday schedules or additional verification requirements.

We will use reasonable efforts to keep you informed when an application needs attention.

Cancellation rights and refund handling are described in the cancellations policy.

If work has already started on your request, part or all of the fee may remain payable depending on the stage reached and any third-party costs incurred.

You are responsible for keeping your login details, application reference numbers and contact information safe and up to date.

You are responsible for checking the details shown before submitting the application and for notifying us promptly if anything changes.

We are not liable for outcomes outside our control, including processing delays caused by authorities, banks, courier services or inaccurate information supplied by the customer.

To the extent allowed by law, our liability is limited to the amount paid for the specific service giving rise to the claim.

If you have any questions about these terms, contact The License Hub team using the details shown on the site or through your application reference.